Frequently Asked Questions
1. How long does delivery take?
Orders are usually delivered within 2–5 business days, depending on your location.
2. Do you offer free shipping?
Yes! We offer free national shipping on all orders.
3. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS to follow your delivery.
4. What payment methods do you accept?
We process all payments securely through Yoco. You can pay using Visa, MasterCard, debit/credit cards, or instant EFT.
5. Is it safe to pay with Yoco?
Yes, completely. Yoco uses bank-level encryption and secure payment gateways to protect your information.
6. Can I return or exchange my order?
Yes. We offer a 7-day return or exchange policy if the item is unused, undamaged, and in its original packaging.
7. How do I request a refund?
Simply contact our support team with your order number, and we’ll process your refund once the returned item is received.
8. Do you ship internationally?
At the moment, we only ship within South Africa, but we’re working on adding international shipping soon.
9. What if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order. We’ll replace or correct your order as quickly as possible.
10. How can I contact customer support?
You can reach us via email, WhatsApp, or the contact form on our website. Our team responds within 24 hours.